Agile

Osmotic Events

Eliminate Osmotic Events - Osmotic CommunicationAn osmotic event is a failure or breakdown in communication that could have led to issues but was averted by pure accident or coincidence. It occurs when a company either lacks a plan for handling certain communication, the plan is not followed, or the plan is inadequate. (What is Osmotic Communication?Osmotic Communication: Flawed Communication Practices)

Osmotic Communication:

Reduce Osmotic Events

To reduce osmotic events the first thing needed is a plan for proactive and purposeful communication.

  1. Create a proactive communication plan
  2. Train and enforce the communication plan
  3. Improve the information radiators
  4. Identify osmotic events and work to improve

Handling Osmotic Events

An occurrence of an osmotic event should be looked at and examined. It should become a part of continuous improvement practices.

  1. Identify what could have happened if the information wasn’t accidentally obtained or overheard
    • It could be a minor issue, but it could expose the potential for a much larger problem if it is not corrected
  2. Determine the cause of the event – whether it be a lack of a plan, inadequate plan, or failure to follow the plan
    • This is not for the purposes of blaming someone, it could have been a simple oversight or someone was not made aware oft he communication plans
  3. Correct the flawed area by creating or improving the plan or by reinforcing the plan
    • Communication training, clearer identification of who is to be notified and when they should be notified are possible solutions

 

Reflection

Osmotic events will happen. They need to be controlled and reduced as much as possible. When you rely on random luck, it is only a matter of time when luck will not be on your side and the people that need to know will not know and bad things could happen.

2 replies »

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.